Returns & Exchanges

Due to the perishable nature of our pasture-raised meat, we cannot accept physical returns, but we are committed to ensuring you are satisfied with every cut. If your order arrives damaged or does not meet our high standards, please contact us within 7 days of delivery for a replacement or refund.

1

Inspect Your Delivery

Upon arrival, immediately check your package to ensure all vacuum-sealed items are cold to the touch and the packaging is intact.

2

Document Issues

If you notice any thawed product or damaged packaging, take clear photos of the items and the shipping label as soon as possible.

3

Contact Support

Email our customer service team with your order number and the photos of your concern to initiate a claim for a refund or credit.

4

Resolution

Our team will review your request within 48 hours and process a replacement shipment or a refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing